Being safe on holidays

Dear Guests,

We look forward to welcoming you back in summer. We plan to reopen on 20 May 2021. All information on safe holiday planning with our current cancellation policy and on our measures during your stay can be found here.

Valid for summer/autumn 2021.

Book your holidays at the Gaspingerhof without any risk!

The following cancellation policy applies:

  • No cancellation fees for cancellations up to 7 days prior to arrival
  • For cancellations up to 6 days before arrival we charge 50 % of the total booked amount
  • No deposit required
  • Free cancellation is possible at any time (valid for reservations until October 2021) for all trips that cannot be taken due to travel warnings, quarantine regulations or similar.

We kindly ask you to consider rebooking instead of cancelling!

We will be happy to convert your deposit into a voucher that does not expire and can be redeemed at any time on your desired date. On request we will of course refund the deposit.

Travel cancellation insurance

To avoid cancellation fees we recommend taking out a travel insurance. At the Gaspingerhof, you can book your “Corona protection” directly with your reservation!

BONUS for direct bookings: If you take out the Europäische Hotelstorno Plus insurance directly with your reservation we will pay 20% of the insurance premium. The amount will be granted as a voucher redeemable during your stay.

The Hotel Cancellation Plus and Premium covers the following reasons in case of cancellation or interruption of the trip by the guest:

  • The guest has contracted COVID-19
  • A close relative or a person living in the same household has contracted COVID-19 and the presence of the guest is urgently needed at home
  • fever and suspected corona, even if the test result is negative later
  • A positive test result without symptoms
  • A close relative in the common household has fallen ill and the guest must be placed in quarantine

All surfaces and contact points in all public areas will be regularly cleaned and disinfected. The possibility of hand disinfection is guaranteed throughout the hotel.

All amenities at the Hotel Gaspingerhof are exclusively reserved for guests of the Hotel Gaspingerhof and Apartments Bergjuwel.

  • Hotel bar
  • Hotel restaurant
  • SPA areas “Water” and “Fire”

At the Gaspingerhof there is ample space to guarantee the minimum distance of one metre. Where this is not possible, we ask you to wear a face mask/cloth.

Buffets are reduced to a minimum. Our trained staff will serve you wearing face masks and will increasingly serve the food directly to the table. In our cosy parlours, in the spacious dining room and in the garden we guarantee the legal minimum distance between the tables.

Our employees are regularly subjected to corona PCR tests. All our employees are well trained, wear a face mask over their smiling faces and will of course regularly wash and disinfect their hands.

Pre-check-in conveniently from home: Use our digital pre-check-in to avoid waiting times and so that your holiday can start even faster! Strategic points such as the reception and SPA reception have been equipped with protective screens.

The wellness facilities will be open for our guests. In the entire SPA area, our trained staff will take care to maintain the required distancing and here we also appeal to personal responsibility. This is where you will benefit from the spaciousness of our SPA worlds!

Contact us

If you have any questions please contact us by phone at +43 (5284) 5216-0 or by email at

Smiling under our face masks and keeping a little more distance, we are all highly motivated to finally be able to offer you pleasurable holiday moments in the beautiful natural surroundings of the Zillertal Alps.

We say THANK YOU for this unique solidarity, which once again encourages us to embrace the future with hope.

All our best wishes
Family Hörl and the Gaspingerhof team