• Arrival: Your room will be ready from 15.00. Please let our reception know if you will be arriving later than 18.00.
  • Departure: We kindly ask you to vacate your room by 11.00.
  • Our reception will happily assist you with organizing a taxi transfer with an external taxi service. Please let us know the following details: pickup point, flight number, collection time, number of passengers, seat cushions for children required. Please pay your driver directly at the end of the trip.

Guests with disabilities will find spacious and wheelchair-accessible rooms. However, since our hotel is a traditional building we could not implement barrier-free access in all areas.

For cancellations, the following terms and conditions apply:

  • For cancellations up to 31 days prior to date of arrival no cancellation fee will be charged.
  • For cancellations from 30 to 15 days prior to date arrival we will charge 40% of the total booked amount.
  • For cancellations from 14 days prior to date of arrival we will charge 70% of the total booked amount.
  • For no-shows and early departure we will charge 100% of the total booked amount.

For timely cancellations we will charge €30 handling fee.

The General Terms and Conditions for the Austrian Hotel Industry apply.

A changing room and showers are available for guests who check in early and/or check out late – conveniently located in the underground passage between the hotel and the Dorfbahn gondola lift.

Save time and hassle with our advance online check-in form which we will provide you via e-mail before your arrival. All we will need upon your arrival is your signature on the registration form.

  • Childcare at the hotel for children aged 5 years and over from mid-December to mid-March, daily (except Saturdays) from 16.00 to 22.00
  • Children’s paradise in the ski area with childcare for children aged 1 year

 

We will gladly prepare special dishes for guests with food intolerances or allergies. We kindly ask you to inform us of your wishes before arrival.

Green Option: Sustainability is very important for us. For years, we have been using cleaning agents without chemicals. Now we’re taking a step further: If a guest dispenses with cleaning of their room, please let our reception know the evening before. We will reward you with a glass of Prosecco at the hotel bar.

Packages are only valid if booked in advance and in writing. The services of the packages published on the website at the time of booking apply.

We provide free and unlimited Internet access throughout the entire hotel.