Booking Information and FAQs

Summer

• Daily rates are per person and night including half board plus
• Price reduction of € 20 per full-paying person and € 12 per additional bed for overnight stays with breakfast
• 30% surcharge for single occupancy of double rooms and suites
• 3rd and 4th adult aged 15 years and over – minus 20%

Winter

• Daily rates are per person and night including half board plus
• Price reduction of € 15 per full-paying person and € 7 per additional bed for overnight stays with breakfast
• 50% surcharge for single occupancy of double rooms and suites
• 3rd and 4th adult from age 15 – minus 20%

No reimbursement for meals not taken.

We accept payment in cash, Maestro, Eurocard, Visa.

• For cancellations up to 31 days prior to the date of arrival no cancellation fee will be charged.
• For cancellations from 30 to 15 days prior to the date of arrival we will charge 40% of the total booked amount.
• For cancellations up to 7 days prior to the date of arrival we will charge 70% of the total booked amount.
• We charge 90% of the total booked amount for cancellations in the last week before the date of arrival.
• In case of no-show or premature departure we charge 100% of the total booked amount

In addition, the General Terms & Conditions for the Hotel Industry apply.

This cancellation policy applies regardless of whether we were able to fill the vacancies. The same applies in the event of early departure.

For timely cancellations we will charge €30 handling fee.

Packages are only valid if booked in advance and in writing. The services of the packages published on the website at the time of booking apply.

All prices and information are without obligation and subject to change. Errors and omissions excepted. There is no legal claim on the indicated services. In the case of unforeseeable economic developments or changes in tax rates, the hotel is entitled to price adjustments.

Sometimes the unexpected does occur and the long-awaited holiday needs to be cancelled or interrupted. To avoid cancellation fees, we recommend taking out a travel insurance. At the Gaspingerhof, you can book your travel insurance (incl. Covid coverage) directly with your reservation.

Visit the website of Europäische Reiseversicherung to calculate your insurance premium.

Good to know: With Europäische Reiseversicherung, insurance can also be taken out after you have booked your holidays. In this case, the insurance is valid after a 10-day waiting period after the conclusion date.

• Room reservations must be received in writing.
• Package offers are only valid if booked in advance in writing. Reservations are binding after receipt of € 500 per room, with final balances payable on departure. We will not automatically confirm receipt of payment.
• Bank details: Payments can me made via transfer to bank account: Raiffeisenkasse Gerlos: IBAN: AT27 3622 9000 0072 1084 BIC: RZTIAT22229 or let us have your credit card details.

• Surcharge for short stays for weekends during stays Thursday to Sunday: € 15 per person/night
• Christmas: € 45 per adult / € 35 per child
• New Year’s Eve: € 65 per adult / € 45 per child

• Check-in: Your room will be ready from 15.00. Please let our reception know if you will be arriving later than 18.00.
• Check-out: We kindly ask you to vacate your room by 11.00.
• Our reception will happily assist you with organizing taxi transfers with a local taxi service. Please let us know the following details: pickup point, flight number, collection time, number of passengers, and whether you need seat cushions for children. Please pay your driver directly at the end of the trip.

Guests with disabilities will find spacious and wheelchair-accessible rooms. However, since our hotel is a traditional building we could not implement barrier-free access in all areas.

Save time and hassle with our online check-in form which we will send you via e-mail before you arrive. We will have your registration form ready for you to sign when you check in.

Dogs are only welcome to stay if requested in advance. We charge € 19/day without food.

We provide free and unlimited Internet access throughout the entire hotel.

• Children’s playroom at the hotel with pirate’s ship, dolls, puppet show, ball pit
• Youth area with play station, table football, table tennis
• 143m² sports hall with bouldering wall, basketball, football and slackline to let off some steam
• In summer garden with swingset, slide and trampoline

Please note: Children should always be supervised by their parents and not be left to themselves. Parents are solely responsible for any damage or injury.

Green option: Sustainability is very important for us. We have been using cleaning agents without chemicals for years. Now we’re going one step further: Guestrooms are straightened up every day unless guests specifically decline the service. If you go for this option, please let our reception know the evening before. We will reward you with a glass of Prosecco (per full-paying guest) at the hotel bar.

We will gladly prepare special dishes for guests with food intolerances or allergies. We kindly ask you to inform us of your wishes before arrival.

All our rooms, dining rooms, wellness area, children’s facilities, Apartments Bergjuwel and Gaspis Bar are non-smoking areas. We ask you to smoke only outdoors on the balcony and near the terrace.

Our reception is available daily from 8.00 to 22.00. You can call us under telephone number +43 (5284) 5216-0.

Our underground car park is available at € 10 per day/car with direct access to the main building.