Booking Information and FAQs

Our cancellation conditions for your winter holidays 2020/2021:

In these uncertain times we want to offer you the highest flexibility in your holiday planning and therefore we have adjusted our cancellation policy for you.

We guarantee free cancellation if one of the following reasons apply:

• Border closure
• if our region is classified as a risk area with the highest category
• mandatory home quarantine after stay in our region

In all other cases, the following conditions apply: 

• no cancellation fee up to 21 days before date of arrival
• up to 15 days before date of arrival 40 %
• up to 7 days before date of arrival 70 %
• in the last week before date of arrival 90 %
• In case of no-show or premature departure 100 % of the totally booked amount

Travel cancellation insurance

To avoid cancellation fees we recommend taking out a travel insurance. At the Gaspingerhof, you can book your “Corona protection” directly with your reservation!

BONUS for direct bookings: If you take out the Europäische Hotelstorno Plus insurance directly with your reservation we will pay 20% of the insurance premium. The amount will be granted as a voucher redeemable during your stay.

The Hotel Cancellation Plus and Premium covers the following reasons in case of cancellation or interruption of the trip by the guest:

• The guest has contracted COVID-19
• A close relative or a person living in the same household has contracted COVID-19 and the presence of the guest is urgently needed at home
• fever and suspected corona, even if the test result is negative later
• A positive test result without symptoms
• A close relative in the common household has fallen ill and the guest must be placed in quarantine

• Arrival: Your room will be ready from 15.00. Please let our reception know if you will be arriving later than 18.00.
• Departure: We kindly ask you to vacate your room by 11.00.
• Our reception will happily assist you with organizing a taxi transfer with an external taxi service. Please let us know the following details: pickup point, flight number, collection time, number of passengers, seat cushions for children required. Please pay your driver directly at the end of the trip.

Guests with disabilities will find spacious and wheelchair-accessible rooms. However, since our hotel is a traditional building we could not implement barrier-free access in all areas.

Summer

• Daily rates are per person and night including ¾ luxury half board
• Price reduction of € 20 per full-paying person and € 12 per additional bed for overnight stays with breakfast
• 30% surcharge for single occupancy of double rooms and suites
• 3rd and 4th adult from age 15 – minus 20%

Winter

• Daily rates are per person and night including ¾ luxury half board
• Price reduction of € 15 per full-paying person and € 7 per additional bed for overnight stays with breakfast
• 50% surcharge for single occupancy of double rooms and suites
• 3rd and 4th adult from age 15 – minus 20%

No reimbursement for meals not taken.

A changing room and showers are available for guests who check in early and/or check out late – conveniently located in the underground passage between the hotel and the Dorfbahn gondola lift.

Save time and hassle with our advance online check-in form which we will provide you via e-mail before your arrival. All we will need upon your arrival is your signature on the registration form.

• Children’s play area at the hotel with pirate’s ship, dolls, puppet show, ball pit
• Youth corner with play station, table football, table tennis
• 143m² sports hall with bouldering wall, basketball, football and slackline to let off some steam
• In summer playing field with volleyball, swingset, slide and trampoline

Please note: Children should always be supervised by their parents and not be left to themselves. Parents are solely responsible for any damage or injury.

Green Option: Sustainability is very important for us. For years, we have been using cleaning agents without chemicals. Now we’re taking a step further: If a guest dispenses with cleaning of their room, please let our reception know the evening before. We will reward you with a glass of Prosecco (per full-paying guest) at the hotel bar.

We will gladly prepare special dishes for guests with food intolerances or allergies. We kindly ask you to inform us of your wishes before arrival.

Packages are only valid if booked in advance and in writing. The services of the packages published on the website at the time of booking apply.

We provide free and unlimited Internet access throughout the entire hotel.

In winter

• several times per week live music at the hotel bar
• 1 x per week karaoke at Gaspi’s

All our rooms, dining rooms, wellness area, children’s facilities, Apartments Bergjuwel and Gaspis Bar are non-smoking areas. We ask you to smoke only outdoors on the balcony and near the terrace.

We accept payment in cash, Maestro, Eurocard, Visa.

Special conditions apply for bookings made by Siemens AG – summer 2020:

• special booking and cancellation conditions
• special inclusive services

For detailed information please contact the reception at the hotel.

Dogs are only welcome to stay if requested in advance. We charge € 19/day without food.

All prices and information are without obligation and subject to change. Errors and omissions excepted. There is no legal claim on the indicated services. In the case of unforeseeable economic developments or changes in tax rates, the hotel is entitled to price adjustments.

Our reception is available daily from 8.00 to 22.00. You can call us under telephone number +43 (5284) 5216-0.

• Room reservations can only be accepted in written form.
• Package offers are only valid if booked in advance in written form. Reservations are binding after receipt of € 500 per room. We will not automatically confirm receipt of payment. Payments can me made via transfer to bank account: Raiffeisenkasse Gerlos: IBAN: AT27 3622 9000 0072 1084 BIC: RZTIAT22229 or let us have your credit card details.

Our hotel is connected to the new 10-person gondola lift “Dorfbahn Gerlos” via an underground passage. In the lower terminal you will find a sports shop, ski rental service and a ski depot. Our guests can book their ski lockers in advance. [Ski locker advance reservation form]

Sale of ski passes: Zillertaler super ski pass – valid for 2 days or more – are available at the hotel reception. No queuing at the cash desk of the lifts necessary.

Our guests receive minus 10% discount at Sport Huber.

• Surcharge for short stays for weekends during stays Thursday to Sunday: € 15 per person/night
• Christmas: € 45 per adult / € 35 per child
• New Year’s Eve: € 65 per adult / € 45 per child

Underground car park is available at € 10 per day/car with direct access to the main building.