Wellness Holidays in Tirol

Spa etiquette & opening hours

• To accommodate your preferred date and time, we recommend that you book your treatments directly at check-in at the hotel or spa reception.
• We will also be happy to consider whether you prefer a female or a male therapist.
• We kindly ask you to arrive at our reception in the spa area “Fire” five minutes ahead of time and relax over a cup of tea. Prior to your spa treatment we would advise changing into a bathrobe and slippers. For some treatments we will provide disposable briefs for men and women.
• Please make sure to drink enough to maximize the benefits of sauna bathing and treatments.
• If you are late, your treatment time may be shortened, and the same treatment price will apply.
• Please let us know the day before if you need to cancel or reschedule an appointment. If you cancel with less than 7 hours’ notice on the day of your appointment you will be subject to 70% of the treatment cost. We ask for your understanding that for no-shows and cancellations with less than 7 hours’ notice the full price will be charged according to the current price list.
• Children under 16 are not allowed in our spa area. Our spa & wellness environment is one of tranquility and peace. We ask you to refrain from loud conversations and to leave your mobile phone in your room.
• Please advise us of any health conditions when making your appointment. In accordance with the General Data Protection Regulation, we ensure to keep all information about you confidential.
• Please note that pool and sauna areas can be slippery. We accept no liability for accidents caused by yourself.
• Many of our spa products can be purchased to take home with you.