Wellness Holidays in Tirol

Spa etiquette & opening hours

  • To accommodate your preferred date and time, we recommend that you book your treatments directly at check-in at the hotel or spa reception.
  • We will also be happy to consider whether you prefer a female or a male therapist.
  • We kindly ask you to arrive at our reception in the spa area “Fire” five minutes ahead of time and relax over a cup of tea. Prior to your spa treatment we would advise changing into a bathrobe and slippers. For some treatments we will provide disposable briefs for men and women.
  • Please make sure to drink enough to maximize the benefits of sauna bathing and treatments.
  • If you are late, your treatment time may be shortened, and the same treatment price will apply.
  • Please let us know the day before if you need to cancel or reschedule an appointment. If you cancel with less than 7 hours’ notice on the day of your appointment you will be subject to 70% of the treatment cost. We ask for your understanding that for no-shows and cancellations with less than 7 hours’ notice the full price will be charged according to the current price list.
  • Children under 16 are not allowed in our spa area. Our spa & wellness environment is one of tranquility and peace. We ask you to refrain from loud conversations and to leave your mobile phone in your room.
  • Please advise us of any health conditions when making your appointment. In accordance with the General Data Protection Regulation, we ensure to keep all information about you confidential.
  • Please note that pool and sauna areas can be slippery. We accept no liability for accidents caused by yourself.
  • Many of our spa products can be purchased to take home with you.
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Opening hours

Spa area “Water”

  • Indoor pool 07.30 – 19.30
  • Outdoor pool 14.00 – 19.30
  • Sauna area 15.30 – 19.30 (earlier opening times can be arranged on request, please let us know in advance)

Spa area “Fire”

  • Spa treatments available from 11.00 – 19.30
  • Sauna area 15.30 – 19.30 (earlier opening times can be arranged on request, please let us know in advance)